Terms of Service

Prices. Hours are sold in one-time packs, not as a subscription. Prices are shown in US dollars and include applicable taxes (such as VAT or sales tax) for your location. Your bank may add its own currency conversion or foreign transaction fees.

Merchant of record. Purchases are processed by Dodo Payments, which acts as the merchant of record: it sells the order to you, charges your payment method, handles sales taxes, and issues the receipt. Dodo Payments’ terms also apply to the payment itself.

Session hours. Purchased hours are added to your balance once the payment is confirmed. Hours never expire, have no cash value, and cannot be transferred to another account or exchanged for money other than through a refund under the Refund Policy. Paid time is deducted per started minute of a live session.

Suspension. While an account is suspended for abuse, fraud, or a security violation, its hours stay on the balance but cannot be used. If we discontinue the service or close your account for reasons other than your breach of these Terms, we refund unused hours in proportion to the price paid.

Refunds and disputes. Refunds follow the Refund Policy. When a payment is refunded or reversed by your bank, the corresponding hours are removed from your balance, limited to the hours still available.

These Terms are governed by the laws of the country where the operator of Cloqa is established. This does not limit the mandatory consumer protection rights you have under the laws of your country of residence.

Questions about these Terms, payments, or refunds: support@cloqa.app.