Refund Policy

Cloqa sells prepaid hours of live interview session time. Hours never expire and are charged only while a live session is running, second by second.

Money-back guarantee on your first purchase: if your first live session after your first purchase did not help, email support within 7 days of the purchase and we refund it in full — no questions asked.

Any other purchase: hours that have not been used yet are refundable within 14 days of the purchase. We refund the unused share of the pack (unused hours ÷ hours in the pack × price paid). Hours already consumed in live sessions are not refundable.

Technical failures on our side (the session could not start, the transcript or answers did not work) are always refunded or re-credited in full — send the approximate time of the session and we check the logs.

How to request: email support@cloqa.app from the address of your account with the order number (it is on the payment confirmation page and in your receipt). We reply within 2 business days; approved refunds go back to the original payment method within 5–10 business days, depending on your bank. Payments are processed by our merchant of record, Dodo Payments, which appears on your statement.

Chargebacks: please contact us before disputing a charge with your bank — we resolve refund requests faster than a dispute, and unresolved disputes may lead to suspension of the account.