Refund Policy

Cloqa sells prepaid hours of live interview session time. Hours never expire and are billed per started minute of live call time, only while a live session is running.

Money-back guarantee on your first purchase: if your first live session after your first purchase did not help, email support within 7 days of the purchase and we refund it in full — no questions asked. A full refund removes all hours of that purchase from your balance.

Any other purchase: hours that have not been used yet are refundable within 14 days of the purchase. We refund the unused share of the pack in proportion to the price paid (unused hours ÷ hours in the pack × price paid). Only that share of hours is removed from your balance; hours already consumed in live sessions are not refundable.

Technical failures on our side (the session could not start, the transcript or answers did not work) are always refunded or re-credited in full — send the approximate time of the session and we check the logs.

How to request: email support@cloqa.app from the address of your account with the order number (it is shown on the payment status page and in Dashboard → Purchases). We reply within 2 business days; approved refunds, including the taxes you paid on the refunded amount, go back to the original payment method within 5–10 business days, depending on your bank.

Payments are processed by our merchant of record, Dodo Payments. The charge appears on your bank statement under the descriptor CLOQA.APP and may also reference Dodo Payments.

Chargebacks: please contact us before disputing a charge with your bank — we resolve refund requests faster than a dispute. If a charge is disputed, hours from that order are removed from your balance while the dispute is open, and an account with disputed payments may be restricted.